Arrow Medical, it's staff, it's agents, and it's service providers ("ARROW MEDICAL"), provides virtual care through various means (“the Services”) such as:
By using these services and/or clicking accept on the website consent banner or equivalent on this website, you acknowledge and understand that despite recommendations that encryption software be used as a security mechanism for virtual care tools, it is possible that interacting with ARROW MEDICAL using the Services may not be encrypted. Despite this, you agree to interact with ARROW MEDICAL using these Services with a full understanding of the risk.
You acknowledge that either you or ARROW MEDICAL may, at any time, withdraw the option of using the Services upon providing written notice. Any questions you had have been answered.
The will use reasonable means to protect the security and confidentiality of information sent and received using the Services (“Services” is defined in the attached Consent to use virtual care tools). However, because of the risks outlined below, ARROW MEDICAL cannot guarantee the security and confidentiality of all virtual care tools:
• Use of virtual care tools to discuss sensitive information can increase the risk of such information being intercepted by third parties.
• Despite reasonable efforts to protect the privacy and security of information communicated through virtual care platforms, it is not possible to completely secure the information.
• Employers and online services may have a legal right to inspect and keep electronic communications that pass through their system.
• Virtual care tools can introduce malware into a computer system, and potentially damage or disrupt the computer, networks, and security settings.
• Communications through virtual care tools can be forwarded, intercepted, circulated, stored, or even changed without the knowledge or permission of the ARROW MEDICAL or the patient.
• Even after the sender and recipient have deleted copies of electronic communications, back-up copies may exist on a computer system.
• Communications through virtual care tools may be disclosed in accordance with a duty to report or a court order.
• Some videoconferencing platforms may be more open to interception than other forms of videoconferencing.
• Email, text messages, and instant messages can more easily be misdirected, resulting in increased risk of being received by unintended and unknown recipients.
• Email, text messages, and instant messages can be easier to falsify than handwritten or signed hard copies. It is not feasible to verify the true identity of the sender, or to ensure that only the recipient can read the message once it has been sent.
• While ARROW MEDICAL will attempt to review and respond in a timely fashion to electronic communications such as emails, text messages, and instant messages, ARROW MEDICAL cannot guarantee that all electronic communications will be reviewed and responded to within any specific period of time. The Services will not be used for medical emergencies or other time-sensitive matters.
• If your electronic communication requires or invites a response from ARROW MEDICAL and you have not received a response within a reasonable time period, it is your responsibility to follow up to determine whether the intended recipient received the electronic communication and when the recipient will respond.
• Virtual care is not an appropriate substitute for in-person or over-the-telephone communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed. You are responsible for following up on ARROW MEDICAL's electronic communication and for scheduling appointments where warranted.
• Electronic communications or recordings of virtual encounters concerning diagnosis or treatment may be printed or transcribed in full and made part of your medical record. Other individuals authorized to access the medical record, such as staff and billing personnel, may have access to those communications and recordings.
• ARROW MEDICAL may forward electronic communications or recordings to staff and those involved in the delivery and administration of your care. ARROW MEDICAL might use one or more of the Services to communicate with those involved in your care. ARROW MEDICAL will not forward electronic communications or recordings to third parties, including family members, without your prior written consent, except as authorized or required by law.
• You and ARROW MEDICAL may use the Services to communicate sensitive medical information about matters specified below:
• You agree to inform ARROW MEDICAL of any types of information you do not want sent via the Services, in addition to those set out above. You can add to or modify the above list at any time by notifying ARROW MEDICAL in writing.
• ARROW MEDICAL is not responsible for information loss due to technical failures associated with your software or internet service provider.
To use the Services, you must:
• Reasonably limit or avoid using an employer’s or other third party’s computer.
• Inform ARROW MEDICAL of any changes in the patient’s email address, mobile phone number, or other account information necessary to communicate via the Services.
• Include in the message’s subject line an appropriate description of the nature of the communication (e.g. “prescription renewal”), and your full name in the body of the message.
• Review all electronic communications to ensure they are clear and that all relevant information is provided before sending to ARROW MEDICAL.
• Ensure ARROW MEDICAL is aware when you receive an electronic communication from ARROW MEDICAL, such as by a reply message or allowing “read receipts” to be sent.
• Take precautions to preserve the confidentiality of electronic communications, such as using screen savers and safeguarding computer passwords.
• Withdraw consent only by email or written communication to ARROW MEDICAL.
•If you require immediate assistance, or if your condition appears serious or rapidly worsens, you should not rely on the Services.Rather, you should call ARROW MEDICAL’s office or take other measures as appropriate, such as going to the nearest Emergency Department or urgent care clinic.
